Cancellation & Refund Policy

How plans are paid

Plans are prepaid for the billing period you choose and do not renew automatically. Your workspace stays on your plan until the end of the paid period. You see the full price, including GST, before you pay.

Payments are non-refundable

Once your workspace is set up, the payment for that plan is not refunded, including unused time, unused emails and unused credits.

When we refund in full

• Duplicate payment. If you are charged twice for the same signup, for example from a second browser tab, we refund the extra payment in full automatically, usually within an hour.
• Workspace we cannot set up. If we take your payment but cannot set up your workspace, we refund the payment in full.

Refunds go back to the card, UPI account or bank you paid with. Banks usually show them within 5 to 7 working days.

Cancelling

There is nothing to cancel: a plan simply ends at the end of its paid period unless you buy another one.

Questions and disputes

If you think you were charged by mistake, reply to your payment or invoice email with your order reference and we will look into it. Raising a bank dispute is still open to you.